Patients

What can I expect from my visit?

Please plan to arrive ten minutes before your scheduled appointment to check in and complete any necessary information updates or forms.  Please limit yourself to one to two issues per visit, in order for us to provide you with the quality of care you expect and deserve.  Our reception staff will require a short description of your issue at the time you book your appointment, to be able to schedule your appointment appropriately.

Prescription Renewal

Ongoing medications are usually prescribed to cover a one year time period. Please call the office to book an appointment after your last fill of these medications. Renewal of narcotics, A.D.D, and sleeping medications require an office visit with your prescribing Doctor or Nurse Practitioner.

Health Myself Patient Portal

Patients are encouraged to sign up for the Health Myself Patient Portal.  This is a secure way of messaging the BAFHT reception desk.

Health Myself can be used to:

  • Book appointments online (coming soon!)
  • Cancel appointments online
  • Receive automated appointment reminders
  • Update address, contact, and OHIP card information
  • Receive lab requisitions
  • Receive copies of test results and consultation notes (by request only)

OHIP Coverage

You must have a valid health card to receive medical services. Note that not all services are covered by OHIP.  Some of these services include, but are not limited to:

  • Travel vaccinations (ie – Twinrix)
  • Notes for work or insurance coverage (ie – Chiropractor, Physiotherapy, Massage Therapy or Orthotics)
  • Procedures such as liquid nitrogen or lesion removal, if cosmetic in nature
  • Ear Syringing
  • Forms for school, disability, insurance, etc.
  • Driver’s medical examinations and additional forms

Booking the Right Practitioner

The Bluewater Area Family Health Team (BAFHT) is home to many different health care professionals including Physicians, Nurse Practitioners, Registered Practical Nurses, and a Social Worker. Our highly qualified team works together to provide you with exceptional health care.

Test Results

Your test results will be reviewed by your health care professional within one week of receiving the results.  Patients will only be notified of the results if further action is necessary.  Test results cannot be given over the phone. 

Blood lab results can be obtained by registering for the LifeLabs MyResults service.  You must call LifeLabs Customer Service at 1-877-849-3637 with your valid OHIP card, to obtain the “lab visit number” to register online.

Cancellations

You may leave a message to cancel your appointment on the cancellation line: (519) 236-4314 press 2.  Cancellations may also be made via the Health Myself Patient Portal. BAFHT requests a minimum of 24 hrs notice for cancellations.

LifeLabs

Life Labs is an independent blood clinic that operates within the BAFHT clinic.  For more information on LifeLabs services, call them directly at 1-877-849-3637 or go to www.lifelabs.ca.

LifeLabs at BAFHT location hours.

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